Course curriculum

  • 1

    Handling a Difficult Customer Lessons

    • Handling a Difficult Customer -Module 1- Getting Started

      FREE PREVIEW
    • Handling a Difficult Customer -Module 2- The Right Attitude Starts with You

      FREE PREVIEW
    • Handling a Difficult Customer -Module 3- Stress Management (Internal Stressors)

    • Handling a Difficult Customer -Module 4- Stress Management (External Stressors)

    • Handling a Difficult Customer -Module 5- Transactional Analysis

    • Handling a Difficult Customer -Module 6- Why are Some Customers Difficult

    • Handling a Difficult Customer -Module 7- Dealing with the Customer Over the Phone

    • Handling a Difficult Customer -Module 8- Dealing with the Customer in Person

    • Handling a Difficult Customer -Module 9- Sensitivity in Dealing with Customers

    • Handling a Difficult Customer -Module 10- Scenarios of Dealing with a Difficult Customer

    • Handling a Difficult Customer -Module 11- Following up with a Customer Once You Have Addressed Their Issue

  • 2

    Handling a Difficult Customer Quiz

    • Handling a Difficult Customer Quiz