Course curriculum

  • 1

    Customer Service Lessons

    • Customer Service -Module 1- Getting Started

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    • Customer Service -Module 2- Who We Are and What We Do

    • Customer Service -Module 3- Establishing Your Attitude

    • Customer Service -Module 4- Identifying and Addressing Customer Needs

    • Customer Service -Module 5- Generating Return Business

    • Customer Service -Module 6- In-Person Customer Service

    • Customer Service -Module 7- Giving Customer Service Over the Phone

    • Customer Service -Module 8- Providing Electronic Customer Service

    • Customer Service -Module 9- Recovering Difficult Customers

    • Customer Service -Module 10- Understanding When to Escalate

    • Customer Service -Module 11- Ten Things You Can Do to WOW Customers Every Time

  • 2

    Customer Service Quiz

    • Customer Service Quiz