Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. CC Available.
Maybe you’re on the frontlines of a company or serving internal customers. This course will look at all types of customers, how we can serve them better, and improve ourselves. CC Available.
Diversity and Inclusion
With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This course will help you understand what diversity is all about, and how you can help create a more diverse world at work. CC Available.
An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. CC Available.
Handling a Difficult Customer
By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life. CC.
Human Resource Management
Managers ,must understand how much of their role is really about their people, as well as aspects of legislation, policy, and procedures that involve human resourcing issues. CC Available.