Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. This course will help you implement and manage work changes.
This course will help participants understand the different methods of communication and how to make the most of each of them. CC Available.
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. CC Available.
Diversity and Inclusion
With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This course will help you understand what diversity is all about, and how you can help create a more diverse world at work. CC Available.
An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. CC Available.
If your job involves interacting with others, then this course will help you grow your interpersonal skills. This course will touch on topics like communication skills, negotiation techniques, making an impact, and networking. CC Available.